Characteristic of man is wandering, of stupid - lasting in error. /Cicero/

People make mistakes. They are sometimes a source of great discoveries and inventions, but more often the cause of unnecessary costs, worries and frustrations. People make mistakes. This is the truth that is very often difficult to accept. However, if we do, we will begin to find ways to reduce and eliminate the consequences in the future. One such solution is the Quality Management System compliant with ISO 9001, which we introduced in 2007.

Bugs are the path to truth. / Fyodor Dostoyevsky /

If, as a result of comments (complaints) from the Client, an internal audit, or our own observation, some discrepancy is identified, that is, an activity inconsistent with the standard procedures, contract or law regulations, as well as the risk of appearance of such a situation, a note on this subject is placed in a special register of discrepancies. A Quality Supervisor or member of the Board analyze the situation and identify the cause of the problem. Depending on what the reason of the problem is, an appropriate action, is taken, egg. a change in procedures to make a better control of the process, warning the person who did not fulfill their obligations, a change in the provision of the service, a change of the exchange of information with clients, etc.

The real error is to make an error and does not fix it. / Confucius /

This project was funded by the European Regional Development Fund and the State Budget.